Privacy Policy

CrispyMoney Ltd ("CrispyMoney", "we", "us", "our") operates crispy-money.com and is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020 and applicable international privacy standards for our customers who order from outside New Zealand. This policy explains what personal information we collect, why we collect it, how we use it, and the choices and rights you have over it. By using this website, you agree to the collection and use of information as described in this policy.

Information we collect

We collect information you provide directly, such as your name, email address, delivery address, and phone number when you place an order, sign up for our newsletter, request the free budget checklist, or book a consultation. We also collect payment information at checkout, which is processed by our third-party payment providers and is never stored in full on our own servers.

We automatically collect certain technical information when you browse our site, including your IP address, browser type, device type, pages visited, and referring website, typically through cookies and similar technologies described in more detail in our Cookie Policy. We also store your shopping cart contents and cookie consent preferences locally in your browser so the site functions correctly between visits.

How we use your information

• To process and deliver your book orders across New Zealand and internationally.
• To send order confirmations, shipping updates, and respond to customer service enquiries.
• To send our newsletter, free budget checklist, and occasional promotional content, only where you have opted in.
• To improve our website, catalogue, and content based on aggregated, anonymised usage patterns.
• To detect and prevent fraud, abuse, and security incidents.
• To comply with our legal obligations, including tax and consumer protection law.

When we share information

We do not sell your personal information. We share it only with trusted third parties strictly as needed to run our business: courier and delivery partners to fulfil orders, payment processors to complete transactions securely, and email service providers to send newsletters you've opted into. These partners are contractually required to protect your information and use it only for the purpose we've engaged them for. We may also disclose information where required by law, such as in response to a valid request from the New Zealand Police or a court order.

Cookies

We use cookies and similar local storage technologies to keep your shopping cart working between pages, remember your cookie consent choices, and understand how readers use our site. You can manage your cookie preferences at any time using the "Cookie settings" link in our footer, or through the cookie banner shown on your first visit. See our full Cookie Policy for a detailed breakdown of each category.

Data security

We use industry-standard security measures, including encrypted connections (HTTPS/TLS) across the site and checkout, to protect your personal information from unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is 100% secure, and while we work hard to protect your information, we cannot guarantee absolute security.

Your rights

Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you, request correction of inaccurate information, and in some circumstances request deletion of your data. You may also withdraw consent for marketing communications at any time using the unsubscribe link in any email, or by contacting us directly using the details below.

Data retention

We retain order and account information for as long as necessary to fulfil the purposes described in this policy, meet our tax and accounting obligations under New Zealand law, and resolve any disputes. Marketing data is retained until you unsubscribe or request deletion.

Contact us

If you have questions about this Privacy Policy or wish to exercise your rights over your personal information, contact us at privacy@crispy-money.com or call us on +64 9 887 2201. Our postal address is Level 3, 88 Customs Street West, Auckland CBD, Auckland 1010, New Zealand. If you're not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner at privacy.org.nz.